Why is PtP holding this event:

• To hear about the work of the Redress Review Team
• To explore what this new agenda means for local authorities and local partners
• To discuss how the leaders of different local agencies can work in partnership to ensure they are at the forefront of this agenda
• To share ideas around how to gain customer insight – in particular, how working in partnership can help facilitate this
• To discuss options for redress, learning from examples from elsewhere
• To identify some of the challenges in driving this agenda forward, along with possible solutions

Objectives/Outcomes of the event:

• Delegates develop their understanding of customer insight and redress
• Delegates share ideas for gaining insight into customers need and preferences
• Delegates discuss options for redress
• Delegates are aware of examples of good practice from elsewhere
• Delegates share ideas around how local partners might work together to better meet customer expectations

Who should attend?:

• Local Authority Chief Executives
• Local Authority Elected Members
• PCT Chief Executives
• Borough Commanders
• Chief Executives of local businesses and voluntary/community organisations

This session will bring together a small group of strategic leaders from across the South East to take part in an interactive debate around customer insight and redress.

The session will be introduced by a member of the Redress Review Team, who will discuss the work and learning from the review and stimulate further discussion around this subject.

An informal discussion/debate will follow, facilitated by a member of the PtP team.